Your Experience Is
Our Roadmap
Be Part of Our User Experience Network.
Your Voice Matters and Transforms Care.
Overall ICO
User Satisfaction
98%
of satisfaction
User Association
Meetings
A welcoming space to share stories, learn together, and strengthen connections
Documentation Center
Know Your Rights
Know Your Responsibilities
ICO Voices:
Users' Association
What is ICO Voices?
An initiative that makes it possible to listen to, analyze, and transform the user experience into concrete service improvements.
What Does Participation Involve?
- Share your experience constructively.
- Contribute ideas to improve the service.
- Participate in opportunities for dialogue with the Institute.
Who Can Participate?
Users who wish to contribute to improving the service based on their experience as patients.
Your Experience Can Transform Care
Participate, share your thoughts, and together let’s build a better Institute every day.
Declaration of Rights
User Satisfaction
- Access services without being required to complete administrative procedures beyond those established by law.
- Be required to present only your identification document to access healthcare services.
- Be informed about where and how to submit complaints or claims regarding the healthcare provided.
- Receive dignified treatment without any form of discrimination.
- Receive healthcare services under conditions of hygiene, safety, and respect for your privacy.
- Receive the best available medical care throughout the course of your illness.
- Obtain clear and timely information about your health status, the services you will receive, and the risks of treatment.
- Be informed about the costs of your healthcare.
- Have your decision—or that of your representative—to accept or refuse any treatment taken into account and respected.
Have the information about your clinical condition kept strictly confidential.
Declaration of Responsibilities
User Satisfaction
- Take care of your health, as well as the health of your family and community.
- Comply with the rules and act in good faith within the Health System
- Responsibly follow the recommendations of the healthcare professionals providing your care.
- Provide the information required for medical care and contribute to the costs according to your financial capacity.
- Act in solidarity in situations that endanger the life or health of others.
- Respect healthcare personnel and take care of the facilities where these services are provided.