User Experience Center
Because your experience at ICO is what matters most, we support you with warmth and excellence in every interaction.
Submit your PQRSF here: Requests, complaints, claims, suggestions, or compliments.
Request: Submit your request for information, guidance, documents, services, or procedures related to your care.
Complaint: Let us know about your dissatisfaction with the care received, treatment, delays, or service-related situations.
Claim: Request a review and resolution of a situation that affects your rights or your care.
Suggestion: Share your idea, recommendation, or proposal to improve our processes and service experience.
Compliment: Recognize our staff, locations, or services for a positive experience you received.
EPS patients
(57) 6043223837
Patients Policies and Individuals
(57) 6043222605
WhatsApp: 304 569 3888
gestioncitas@institutoico.co
Hours of Operation
Monday to Friday, 7:00 am to 6:00 pm
Saturday, 7:00 am to 1:00 pm
Discover Our Locations
ICO Metropolitan Location
Calle 33 #43 85, 19th and 20th Floors
(Coloproctology, Gastroenterology, Pelvic Floor
Gynecology, Urology, and Pelvic Floor Physiotherapy)
Horario:
- Office 1525: Monday to Friday, 7:00 am – 5:00 pm.
- 19th Floor: Monday to Friday, 6:00 am – 8:00 pm. Saturdays, 7:00 am – 3:00 pm.
- 20th Floor: Monday to Friday, 7:00 am – 7:00 pm. Saturdays, 7:00 am – 3:00 pm.
ICO Las Américas Medical Tower Location
Diagonal 75B No. 2A-80, Medical Tower
2, Clínica Las Américas, Medellín.
Office 807
(Pelvic Floor Physiotherapy)
Hours: Monday to Friday, 6:00 am – 5:00 pm. Saturdays, 7:00 am – 1:00 pm.
ICO Bello Location
Diagonal 50 Av. 38–80, 7th Floor, Plaza
Beillín, Bello, Antioquia.
Offices: 7017–7018
(Coloproctology and Pelvic Floor
Physiotherapy)
Hours: Monday to Friday, 7:00 am – 12:00 pm and 1:00 pm – 6:00 pm. Saturdays, 7:00 am – 1:00 pm.
ICO Poblado Location
Carrera 43A #18 Sur-135 – Poblado São
Paulo, Medellín, Antioquia.
Offices 810–811
(Pelvic Floor Physiotherapy)
Hours: Monday to Thursday, 7:00 am – 6:00 pm. Friday, 7:00 am – 5:00 pm. Saturdays, 7:00 am – 1:00 pm.
ICO Rionegro Location
Carrera 55A No. 35-251, City Médica
Tower 1, Rionegro, Antioquia.
Offices 330, 334, and 337
(Coloproctology, Urology, and Pelvic Floor
Physiotherapy)
Hours: Monday to Friday, 7:00 am – 6:00 pm. Saturdays, 7:00 am – 1:00 pm.